PRE-ORDER Terms and Conditions

Tulip & Rose Pre-Order Terms and Conditions

 

General Overview

By placing a pre-order with Tulip & Rose, you agree to the following terms and conditions. These terms are designed to ensure transparency and a smooth pre-order experience.

 

Pre-Order Process

Availability:Pre-orders are available for select items that are not yet in stock but are scheduled for future release.

Payment:Full payment is required at the time of placing the pre-order to secure your item(s). This ensures your order is reserved.

Order Confirmation:Upon placing your pre-order, you will receive an email confirmation detailing the items ordered and payment receipt.

 

Estimated Delivery Date

Timeline: The estimated delivery date is provided on the product page. Please note this is an estimate and is subject to change due to factors beyond our control, such as manufacturing delays or shipping issues.

Updates: If there are any significant changes to the estimated delivery date, we will notify you via email as soon as possible.

 

Shipping

Shipping Costs: Shipping costs will be calculated and charged at the time of pre-order. 

Shipping Timeline: Once the pre-ordered item(s) arrive at our warehouse, we will begin processing and shipping orders. You will receive a shipping confirmation email with tracking information once your order is dispatched.

 

Cancellations and Refunds

Cancellation by Customer: You may cancel your pre-order within 24 hours of placing it for a full refund. After 24 hours, cancellations are not accepted, as your order is in the production queue.

Cancellation by Tulip & Rose: We reserve the right to cancel any pre-order at any time due to unforeseen circumstances, such as production issues or insufficient demand. In such cases, you will receive a full refund.

 

 

Customer Service

If you have any questions or concerns about your pre-order, please contact our customer service team at tulipandrosee@gmail.com

 

By placing a pre-order with Tulip & Rose, you acknowledge that you have read, understood, and agree to these terms and conditions.